Refund policy

Cancellations & Refund

Normally, when our order confirmation has been sent to you, it is not possible for a customer to make changes or cancellations on it. So they don’t have a chance to cancel any orders.

If a Mock is sold online at CATmock and its sub-domains, there is no refund policy in place. However, money back guarantee is advertised on the individual test series pages in some cases. This commitment will be followed by CATmock as applicable on day of purchase.

Similarly where only these special circumstance(s) are agreed upon can a refund be claimed:

Duplicate Purchase: Where an individual buys a Mock Test series twice by mistake they may inform us within 2 days of such purchase. The refund can be initiated after proper inquiries are conducted.

Wrong Mock Test series Purchase: When a student makes a wrong selection of a course while making payment, he or she is eligible to claim their refund. Within 24 hours of purchase, information about this eventuality can as well be relayed. Only in such circumstances, the fee paid for the course may be adjusted against the fees of another one but not refunded in cash.

In cases of any unforeseen events or incidents happening to the buyer, an email may be sent to [email protected] indicating reasons for this. It solely depends on CATmock whether to listen and accept that request depending on existing condition(s).

To get refund application initiated email us at [email protected]. Promotional Discounts/Cash backs, GST/other taxes and administrative charges etc. will be deducted before processing the refund.

This Refund Policy is a part of, and incorporated within, the Terms of Use. As a condition of registering with catmock.com and using the services offered through this Website, you should be aware that you must have read and understood this Refund Policy. Also, it is very important to indicate that all terms and conditions under this Refund Policy are acknowledged by you. Nonetheless, if at any time there is a disagreement between you and this Refund Policy or any section of it, your only relief shall be discontinuance from all catmock.com services along with closure of your account there with. Nevertheless, all deals taking place before such cancellation are going to be completely guided by the rules in this document.